Privacy Policy

Privacy Policy

Last updated: 7 September 2026

SligRags.co.uk respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected and used when you visit SligRags.co.uk, create an account, place an order or contact us.

1. Who we are

SligRags.co.uk is an online retailer operating as a sole trader.

Our contact details are:

SligRags.co.uk
Weir Farm
East Hanney
Wantage
OX12 0JJ
United Kingdom

Email: web@sligrags.co.uk

For privacy and data protection enquiries, please contact us using the email address above.

2. Personal information we collect

Depending on how you use our website, we may collect:

  • your name;
  • billing address;
  • delivery address;
  • email address;
  • telephone number where you choose to provide one;
  • account login information;
  • order and purchase information;
  • payment and transaction information;
  • communications you send to us; and
  • technical information required for the operation and security of the website.

We do not normally receive or store your complete payment card number when payment is processed through the relevant payment provider.

3. How we use your information

We may use your personal information to:

  • process and fulfil orders;
  • arrange delivery;
  • process payments and refunds;
  • manage customer accounts;
  • communicate with you about your orders;
  • respond to enquiries and complaints;
  • provide customer support;
  • maintain the security and operation of the website;
  • prevent fraud and misuse;
  • maintain appropriate business records; and
  • comply with legal obligations.

We do not use your personal information for behavioural advertising or analytics.

4. Legal bases for processing

Depending on the circumstances, we process personal information because:

  • it is necessary to perform a contract with you, such as processing and delivering an order;
  • it is necessary to comply with a legal obligation; or
  • it is necessary for our legitimate interests, such as operating and securing our website, administering our business and preventing fraud.

Where we rely on consent for a particular use of personal information, we will ask for consent where required and you may withdraw that consent at any time.

5. Orders and payments

When you place an order, we use the information necessary to process and fulfil your order.

Payment is made using the payment methods offered at checkout.

Payment information may be processed directly by the relevant payment provider. Where this occurs, that provider may process your personal information under its own privacy policy and terms.

We do not ask customers to send full payment card details by email.

6. Delivery

We use the information necessary to deliver your order to the address you provide.

This may include your name, delivery address and information required to identify or deliver your order.

7. Customer accounts

If you create an account, we process the information required to create and manage your account.

You are responsible for keeping your login details confidential.

Please contact us promptly if you believe that your account has been accessed without your permission.

8. Cookies and similar technologies

Our website uses cookies and similar technologies where necessary to provide and operate website functionality.

These may include technologies required for features such as:

  • shopping basket functionality;
  • account functionality;
  • checkout;
  • security; and
  • maintaining your website session.

We do not use the website for behavioural advertising or analytics.

For further information about cookies used by the website, please see our Cookie Policy.

9. Who we share information with

We only share personal information where reasonably necessary to operate our website, process and fulfil orders, comply with legal obligations or protect our business and customers.

This may include sharing relevant information with:

  • payment service providers;
  • delivery or postal services;
  • website hosting and technical service providers where necessary to operate the website;
  • fraud-prevention or security services where applicable; and
  • law enforcement, regulators or public authorities where legally required.

We do not sell your personal information.

We do not use personal information for third-party advertising or analytics.

10. International transfers

Where a service used to operate the website or process an order processes personal information outside the United Kingdom, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are used where required by applicable data protection law.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information must be retained for longer periods where necessary to:

  • comply with legal, accounting or regulatory obligations;
  • maintain business and transaction records;
  • deal with disputes or complaints;
  • prevent fraud; or
  • establish, exercise or defend legal claims.

Different types of information may therefore be retained for different periods.

12. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including:

  • the right to access personal information we hold about you;
  • the right to request correction of inaccurate information;
  • the right to request deletion in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing; and
  • the right to data portability where applicable.

Some rights are subject to legal conditions and exemptions.

13. Exercising your rights

If you wish to exercise a data protection right or ask a question about how we use your personal information, contact:

web@sligrags.co.uk

We may need to verify your identity before responding to certain requests.

14. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those websites.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

web@sligrags.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business, technology or legal requirements.

The latest version will be published on this page.

18. Contact details

SligRags.co.uk
Weir Farm
East Hanney
Wantage
OX12 0JJ
United Kingdom

Email: web@sligrags.co.uk

Last updated: 07/09/2026